Claims

How to make or discuss a claim

Contact our Central Claims Unit on 01249 653461


PSP have an experienced claims team and your claim will be handled by your very own claims advisor who will take you through the whole process to ensure rapid settlement.

Some claims, especially motor accident are relatively straight forward. After we have been notified we report your claim to insurers. Experience tells us that most motor claims are settled quicker dealing direct with your insurer rather than via the other party involved. However, we are never out of the loop and will step in at the first indication that things are not running smoothly or delayed.

The majority of other claims are managed by your claims advisor on a daily basis and you will be kept up to date with progress. We see these claims through to final settlement and our proactive approach complimented by our understanding of your cover ensures your claim is fairly and quickly settled.

Out of hours Claim Reporting

Life is never simple and claims can occur at any time of day or night. If you need to urgent help please ring the emergency number provided in your insurance documentation.

To help this process we have assembled contact numbers for most of our insurance panel but remember it will speed things up if you have your policy number to hand when ringing.

Emergency Claims Numbers

Emergency Property or Motor Claims

Should a large or serious incident occur outside of PSP office opening hours there are a number of ways in which your claim can be reported.

Step 1: Please check your policy documentation, this should provide an emergency contact number. Or, in the event of a Motor Claim contact our Out Of Office Claims Assistance on: 0845 2414655

Step 2: If you can’t find the information or policy documentation we have provided out of hours contact numbers for most of our insurance panel below.

Contact Numbers

Woodgate Clark are our preferred Loss Adjustors who will respond if you can’t contact your insurers

InsurerMotor ClaimsOther Claims
AxaPrivate Motor – 0345 608 0230
Commercial Motor – 0800 246 876
Private household – 0345 602 5653
Commercial Motor – 0800 246 876
AgeasPrivate Motor – 0345 1122 3019Private household  – 0345 122 3018
AllianzPrivate Motor – 0208 603 9779
Commercial Motor- 0370 606 4912
Private household – 0344 391 4110
Commercial Property – 0344 412 9988
AristaCommercial Motor – 0345 122 3018Commercial Property – 0870 241 2719
AvivaPrivate Motor – 0800 678999
Commercial Motor – 0800 246876
Private household – 0800 012 345
Commercial property – 0345 030 7766
NIGCommercial Motor – 0345 300 4644Commercial property – 0345 300 4650
RSAPrivate Motor –  0330 102 4004
Commercial Motor – 0330 102 4253
Private Household – 0330 102 4004
Commercial Property 0330 102 4100
Woodgate ClarkNot applicableLoss adjusters 01732 848077
ZurichCommercial Motor – 0800 302 9055Property – 01252 387250
AdventProperty – 0117 9271987

PSP Group is a trading style of PSP Insurance and Financial Solutions Ltd which is authorised and regulated by the Financial Conduct Authority under register number 303461 for Insurance Mediation activities and as a Credit Broker, and does not charge any fees to customers in relation to Credit Broking activities. Registered Office 20-22 The Bridge, Chippenham, Wiltshire SN15 1EX Registered in England No. 4616351.
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